The European Food Safety Authority has stated that there is currently no evidence that food is a likely source or route of transmission of COVID-19, but we have taken a number of important actions, focused on extreme safety measures for restaurants, riders and customers. Our absolute priority is to offer the safest service possible to customers, riders and restaurants. For example, all our deliveries are now contactless and we have communicated the very strict government hygiene guidelines to all restaurant partners and riders. Deliveroo takes these safety measures very seriously and any rider or restaurant who does not respect contactless delivery will be suspended from the platform. We are in daily contact with local health officials to make sure we are offering the most up to date guidance and safest service possible. We realise this is an extremely concerning time for everyone and want to ensure our riders, restaurant partners and customers are supported during and beyond this unprecedented time.
Limiting physical contact is key to preventing the spread of COVID-19. Deliveroo’s contact-free delivery means that your rider will pick up your order from the restaurant without coming into contact with the restaurant staff and will automatically place the order outside your door, step a safe distance back and wait for you to collect the food before the order can be completed.
The French government announced that all restaurants, bars and cafes must shut to dine in customers, but delivery can remain open. If a restaurant would like to keep their kitchens open to delivery customers, they can still do so via Deliveroo, this is the choice of the restaurant.
Since the outbreak of COVID-19 we have put in place measures and continue to do everything we can to help riders:
We are here to deliver for restaurants who want to carry on offering their amazing food to families and customers at home during this difficult time. We are working with restaurants to optimise their operations for delivery, and we are doing everything we can to make sure people still have access to the food they want and need. We have:
In order to provide our customers with as much choice and flexibility as possible, we have just launched an additional service allowing you to pick up your food at the restaurant directly. Please ensure that you respect safety distances when you go to the restaurant to pick up your order. To see which restaurants offer the pickup service near you, slide over to the pickup tab.
Having the support you need is crucial to building trust in our service. We have created a dedicated team at Deliveroo which is available 24 hours a day, 7 days a week to answer questions you may have. Please continue to send any queries to your regular support line and any COVID-19 queries will be escalated to this new dedicated team. Our customer care team remains on hand to support our customers with any outstanding queries or complaints. We are experiencing high demand but all outstanding queries and complaints will be dealt with promptly.
We have dedicated teams in place to support our customers, riders and restaurant partners during this worrying time. Please send us an email to firstname.lastname@example.org, or you can send a message in-app or via Twitter and Facebook.
Deliveroo is on a mission to transform the way you order food. We partner with the best restaurants in the business – from local hotspots to national favourites – and bring you the food you love, right to your door.
With thousands of choices and a fleet of our own delivery riders, we’ll have your order with you in an average of 32 minutes.
Deliveroo is a British tech success story. After moving from New York to London, our founder was surprised to find it was nearly impossible to get great quality food delivered. So he made it his personal mission to bring great restaurants closer to their customers.
We now operate in over 100 towns and cities across the UK, employing over 600 software engineers and employees in our UK headquarters, working with more than 8,000 partner restaurants and engaging 15,000 riders.
You can order either on the website or by using the Deliveroo app, available on iOS and Android. Simply add your postcode to find all the great restaurants delivering in your area, choose your food and place your order.
Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it's all ready to go, a Deliveroo rider will pick it up and bring it to you.
If you want to be super-organised, you can also order up to 24 hours in advance with a scheduled delivery.
We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Italian trattoria to well-regarded national burger chain. The only thing you will not find on Deliveroo is low-quality takeaway restaurants.
We deliver every day from morning until late at night, and different restaurants will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.
Once you’ve placed your order, it’s sent directly to the restaurant for them to prepare and package. Once it’s ready, a Deliveroo rider will pick up your order and bring it to your delivery address.
We only take card payments because it lets us provide you with the best possible experience. It creates a safer working environment for riders too. Feel free to tip your rider in cash.
Whether you tip or not is completely up to you. You can tip in the app when placing your order or tip in cash when the rider delivers your food. Riders receive 100% of all tips.
The minimum order amount can vary depending on which restaurant you’re ordering from. If there’s a minimum order amount, you’ll be informed at checkout before you place your order.
If you have a voucher code, you can redeem this in the app or on the website.
If you’re using the app, go to your account and add the code into the ‘Enter a Promo Code’ field. On the website, click ‘Add a Code’ on the checkout page.
We encourage restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly.
Yes! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards.
Yes. You can use Deliveroo’s Pickup service to collect orders from participating restaurants nearby. Use the app to find out which restaurants offer Pickup in your area.
Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible.
If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us on email@example.com and we’ll pass on your feedback to the restaurant.
We have a dedicated team that looks after your entire Deliveroo experience, from the moment you place an order right through to it arriving with you.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Deliveroo app to speak to our customer service team and report any issues.
You can also contact us at firstname.lastname@example.org.
You can contact our Customer Service team via the Help function in the app and we’ll do our best to make sure you get all the items you want added to your order.
Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Deliveroo app.
Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
To check where you are, your rider might call you using the phone number 0970734230. It’ll really help your rider if you can keep your phone close and answer these calls if you get one.
The closer you are to the restaurant, the lower your delivery fee. This helps us pay riders fairly. Some restaurants use their own delivery drivers. In that case, the restaurant sets its own delivery fee.
This helps us give you 24/7 customer service and keep improving the app.
When your total is less than the restaurant's minimum, you can still place the order but we'll top it up with a fee. To remove the fee, just add more to your basket.
Sorry, this offer is only valid for new users of Deliveroo. And don't keep making accounts, we'll know! (And you wouldn't like us when we're angry). To find out more, please go to our T&C's.
You need to have ordered a certain number of times to get your invite link. Once you’ve ordered several times, we’ll email you your link so you can share it with your friends, family, colleagues, anyone and everyone.
If you have specific allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly.
We are rapidly expanding and will hopefully be working with restaurants near you soon!
We have a dedicated team who will be more than happy to assist you with setting up an account so you can get team morale-boosting breakfasts, next-level meeting lunches and even catering. Get in touch with us at email@example.com.
There is! It’s available free on the App Store and Google Play.
What type of meal card do you accept?
We accept Ticket Restaurant ® (Edenred), Pass restaurant ® (Sodexo) and Swile (ex Lunchr). More coming soon!
Make an order then add your meal card at Checkout. This appear automatically next time you order.
Unfortunately, you cannot add your card to your account before placing an order. If you already have a meal card registered on your Deliveroo account and wish to replace it, simply delete it so that you can add another card.
Make sure that:
If you want to thank your rider you can give cash when you collect your order
No. The total amount of your order needs to be covered by the balance available on your meal card.
If you pay with your meal card and a refund has been granted then you'll receive Deliveroo credits instead.
Yes, as long as your delivery is schedule on the same day. If you want to schedule your order for the following day, you'll have to use a different payment method.
No, at the moment we only accept the digital card form.
Deliveroo Plus is our subscription membership plan. Instead of paying a delivery fee for every order, members pay a subscription instead. It’s a simple, easy way to get the most out of Deliveroo. Members also benefit from exclusive restaurant offers, which aren’t available to other customers.
You’ll see the option to sign up to Plus on our website or app, as long as you meet the eligibility requirements.
If you’ve already had a Deliveroo order delivered to an address in France (and you have a valid payment method registered to your account) you should see the option to sign up.
Subscriptions are limited to one per customer. If you’ve only placed orders outside of France, you won’t be eligible for Plus yet.
If you’ve previously cancelled your Deliveroo Plus subscription with us and would like to restart it, please contact our Customer Support Team at at firstname.lastname@example.org.
Once you’ve signed up to Deliveroo Plus, there’s no limit on the number of orders you can place with free delivery! However it is intended for individual use and all orders on this service are required to remain in line with Deliveroo’s Terms and Conditions of Service.
To manage your Deliveroo Plus subscription, go to your Account section on our website or app and then to the Deliveroo Plus. There you’ll see information relevant to your account, including the next payment date.
The dates of each payment are listed on your Account page on our website or in the app. See our Deliveroo Plus terms and conditions for more information.
Deliveroo Plus is intended for individual customers only. Sharing your Deliveroo Plus subscription is a violation of your subscription terms, and may mean we review your account in line with our Deliveroo Plus Terms and Conditions of Service.
You can cancel on the ‘Account’ page of our website or app, or by contacting the Deliveroo Customer Support Team at email@example.com.
If you accidentally cancelled your subscription and wish to restart it, you must sign up from the ‘Account’ section of the website or app.
No. It’s not possible to change the payment date for your Deliveroo Plus renewal.
If you choose not to continue with your Deliveroo Plus subscription, you are eligible for a full refund within the first 14 days of your first paid-for period. If you choose to cancel your subscription after the 14-day cooling off period, you will not receive a refund for your subscription.
Please contact the Deliveroo Customer Support Team at firstname.lastname@example.org.
No. Your free delivery won’t apply to orders you place using your company allowance. If you have a company allowance on your account, you can still get free delivery on personal orders when you don’t use your company allowance.